MassHealth issues eligibility operations memos (EOM) as needed to communicate procedures, reminders, and other information to MassHealth staff.
- This page, Eligibility Operations Memos by Year, is offered by
- MassHealth
Eligibility Operations Memos by Year
Table of Contents
2026
2025
Open PDF file, 351.25 KB,
EOM 25-19: Medex Premium Rate Changes
(English, PDF 351.25 KB)
Open DOCX file, 122.86 KB,
EOM 25-19: Medex Premium Rate Changes
(English, DOCX 122.86 KB)
Open DOCX file, 121.52 KB,
EOM 25-13: Updated Disability Supplement Forms and New Online Functionality
(English, DOCX 121.52 KB)
Open PDF file, 132.87 KB,
EOM 25-12: Discontinuation of Certain Section 1902(e)(14)(A) Waivers
(English, PDF 132.87 KB)
Open DOCX file, 121.58 KB,
EOM 25-12: Discontinuation of Certain Section 1902(e)(14)(A) Waivers
(English, DOCX 121.58 KB)
Open PDF file, 140.97 KB,
EOM 25-10: Mandatory Medicare Enrollment at Age 65
(English, PDF 140.97 KB)
Open DOCX file, 127.27 KB,
EOM 25-10: Mandatory Medicare Enrollment at Age 65
(English, DOCX 127.27 KB)
Open DOCX file, 124.04 KB,
EOM 25-09: Updates to the MassHealth Estate Recovery Policy Under the LTC Act
(English, DOCX 124.04 KB)
Open PDF file, 148.74 KB,
EOM 25-07: Program of All-Inclusive Care for the Elderly
(English, PDF 148.74 KB)
Open DOCX file, 125.85 KB,
EOM 25-07: Program of All-Inclusive Care for the Elderly
(English, DOCX 125.85 KB)
Open PDF file, 345.92 KB,
EOM 25-01: Current Applications, Renewals, and Member Forms
(English, PDF 345.92 KB)
Open DOCX file, 121.42 KB,
EOM 25-01: Current Applications, Renewals, and Member Forms
(English, DOCX 121.42 KB)
2024
Open PDF file, 136.43 KB,
EOM 24-09: Medex Premium Rate Changes
(English, PDF 136.43 KB)
Open DOCX file, 121.65 KB,
EOM 24-09: Medex Premium Rate Changes
(English, DOCX 121.65 KB)
Open PDF file, 149.5 KB,
EOM 24-08: Eligibility Changes Concerning Transfers to Pooled Trust
(English, PDF 149.5 KB)
Open DOCX file, 121.29 KB,
EOM 24-08: Eligibility Changes Concerning Transfers to Pooled Trust
(English, DOCX 121.29 KB)
Open PDF file, 133.53 KB,
EOM 24-07: Average Cost of Nursing Facility Services
(English, PDF 133.53 KB)
Open DOCX file, 118.91 KB,
EOM 24-07: Average Cost of Nursing Facility Services
(English, DOCX 118.91 KB)
Open PDF file, 182.83 KB,
EOM 24-05: Hospital-Determined Presumptive Eligibility
(English, PDF 182.83 KB)
Open DOCX file, 114.03 KB,
EOM 24-05: Hospital-Determined Presumptive Eligibility
(English, DOCX 114.03 KB)
Open PDF file, 337.75 KB,
EOM 24-02: Continuous Eligibility for Certain MassHealth Members
(English, PDF 337.75 KB)
Open DOCX file, 111.71 KB,
EOM 24-02: Continuous Eligibility for Certain MassHealth Members
(English, DOCX 111.71 KB)
2023
Open PDF file, 166.91 KB,
Eligibility Operations Memo 23-27: Prehearing Resolution
(English, PDF 166.91 KB)
Open DOCX file, 41.13 KB,
Eligibility Operations Memo 23-27: Prehearing Resolution
(English, DOCX 41.13 KB)
Open PDF file, 162.53 KB,
Eligibility Operations Memo 23-26: Medex Premium Rate Changes
(English, PDF 162.53 KB)
Open DOCX file, 55.39 KB,
Eligibility Operations Memo 23-26: Medex Premium Rate Changes
(English, DOCX 55.39 KB)
Open PDF file, 191.8 KB,
Eligibility Operations Memo 23-22: Updated Fair Hearing Request Form
(English, PDF 191.8 KB)
Open DOCX file, 37.85 KB,
Eligibility Operations Memo 23-22: Updated Fair Hearing Request Form
(English, DOCX 37.85 KB)
Open PDF file, 381.76 KB,
EOM-23-16: Level-of-Care Conversion Screening Process – Updated
(English, PDF 381.76 KB)
Open DOCX file, 32.77 KB,
EOM-23-16: Level-of-Care Conversion Screening Process – Updated
(English, DOCX 32.77 KB)
Open PDF file, 254.91 KB,
EOM 23-14: Legal Requirements of Valid Electronic Signatures
(English, PDF 254.91 KB)
Open DOCX file, 32.35 KB,
EOM 23-14: Legal Requirements of Valid Electronic Signatures
(English, DOCX 32.35 KB)
Open PDF file, 173.96 KB,
EOM 23-10: Revised Authorized Representative Designation Form
(English, PDF 173.96 KB)
Open DOCX file, 27.38 KB,
EOM 23-10: Revised Authorized Representative Designation Form
(English, DOCX 27.38 KB)
Open PDF file, 237.35 KB,
EOM 23-04: Medicare Savings (Buy-In) Programs
(English, PDF 237.35 KB)
Open DOCX file, 42.66 KB,
EOM 23-04: Medicare Savings (Buy-In) Programs
(English, DOCX 42.66 KB)
Open PDF file, 178.42 KB,
EOM 23-02: Revised Permission to Share Information Form—Updated
(English, PDF 178.42 KB)
Open DOCX file, 30.56 KB,
EOM 23-02: Revised Permission to Share Information Form—Updated
(English, DOCX 30.56 KB)
2022
Open PDF file, 126.78 KB,
EOM 22-16: Revised Long-Term Care Eligibility Review Form
(English, PDF 126.78 KB)
Open DOCX file, 25.79 KB,
EOM 22-16: Revised Long-Term Care Eligibility Review Form
(English, DOCX 25.79 KB)
Open PDF file, 377.18 KB,
EOM 22-15: Medex Premium Rate Changes
(English, PDF 377.18 KB)
Open DOCX file, 33.94 KB,
EOM 22-15: Medex Premium Rate Changes
(English, DOCX 33.94 KB)
Open PDF file, 171.61 KB,
EOM 22-14: Federal Public Health Emergency Resource Updates
(English, PDF 171.61 KB)
Open DOCX file, 28.02 KB,
EOM 22-14: Federal Public Health Emergency Resource Updates
(English, DOCX 28.02 KB)
Open PDF file, 125.51 KB,
EOM 22-13: Average Cost of Nursing Facility Services
(English, PDF 125.51 KB)
Open DOCX file, 23.49 KB,
EOM 22-13: Average Cost of Nursing Facility Services
(English, DOCX 23.49 KB)
Open PDF file, 166.03 KB,
EOM 22-11: Eligibility for Displaced Ukrainian Citizens
(English, PDF 166.03 KB)
Open DOCX file, 29.31 KB,
EOM 22-11: Eligibility for Displaced Ukrainian Citizens
(English, DOCX 29.31 KB)
Open PDF file, 180.65 KB,
EOM 22-10: Updated MassHealth Response to Coronavirus Disease (COVID-19)
(English, PDF 180.65 KB)
Open DOCX file, 36.19 KB,
EOM 22-10: Updated MassHealth Response to Coronavirus Disease (COVID-19)
(English, DOCX 36.19 KB)
Open PDF file, 179.01 KB,
EOM 22-09: Updates to Premium Hardship Waiver Regulations
(English, PDF 179.01 KB)
Open DOCX file, 28.93 KB,
EOM 22-09: Updates to Premium Hardship Waiver Regulations
(English, DOCX 28.93 KB)
Open PDF file, 159.36 KB,
EOM 22-07: Extension of Postpartum Coverage for Eligible Individuals
(English, PDF 159.36 KB)
Open DOCX file, 27.54 KB,
EOM 22-07: Extension of Postpartum Coverage for Eligible Individuals
(English, DOCX 27.54 KB)
Open PDF file, 285.18 KB,
EOM 22-04: Verification of PRUCOL Status
(English, PDF 285.18 KB)
Open DOCX file, 62.07 KB,
EOM 22-04: Verification of PRUCOL Status
(English, DOCX 62.07 KB)
Open PDF file, 594.21 KB,
EOM 22-03: Eligibility Rules for Cuban and Haitian Entrants
(English, PDF 594.21 KB)
Open DOCX file, 72.07 KB,
EOM 22-03: Eligibility Rules for Cuban and Haitian Entrants
(English, DOCX 72.07 KB)
Open PDF file, 185.24 KB,
EOM 22-02: Updated Statutory Lien and Release of Lien Forms
(English, PDF 185.24 KB)
Open DOCX file, 30.1 KB,
EOM 22-02: Updated Statutory Lien and Release of Lien Forms
(English, DOCX 30.1 KB)
2021
Open PDF file, 134.46 KB,
EOM 21-20: Average Cost of Nursing Facility Services
(English, PDF 134.46 KB)
Open DOCX file, 26.27 KB,
EOM 21-20: Average Cost of Nursing Facility Services
(English, DOCX 26.27 KB)
Open PDF file, 88.14 KB,
EOM 21-19: 2022 Medex Premium Rate Changes
(English, PDF 88.14 KB)
Open DOCX file, 35.6 KB,
EOM 21-19: 2022 Medex Premium Rate Changes
(English, DOCX 35.6 KB)
Open DOCX file, 59.95 KB,
EOM 21-17: Updated MassHealth Response to Coronavirus Disease (COVID-19)
(English, DOCX 59.95 KB)
Open PDF file, 180.36 KB,
EOM 21-15: MassHealth Benefits for Afghan Immigrant Evacuees
(English, PDF 180.36 KB)
Open DOCX file, 29.23 KB,
EOM 21-15: MassHealth Benefits for Afghan Immigrant Evacuees
(English, DOCX 29.23 KB)
Open PDF file, 302.38 KB,
EOM 21-14: Updated MassHealth Response to Coronavirus Disease (COVID-19)
(English, PDF 302.38 KB)
Open DOCX file, 53.79 KB,
EOM 21-14: Updated MassHealth Response to Coronavirus Disease (COVID-19)
(English, DOCX 53.79 KB)
Open PDF file, 172.46 KB,
EOM 21-11: Updated MassHealth Medical Records Release Form
(English, PDF 172.46 KB)
Open DOCX file, 40.11 KB,
EOM 21-11: Updated MassHealth Medical Records Release Form
(English, DOCX 40.11 KB)
Open PDF file, 191.35 KB,
EOM 21-09: MassHealth Response to Coronavirus Disease (COVID-19)
(English, PDF 191.35 KB)
Open DOCX file, 35.9 KB,
EOM 21-09: MassHealth Response to Coronavirus Disease (COVID-19)
(English, DOCX 35.9 KB)
Open PDF file, 360.48 KB,
EOM 21-08: Updates to the MassHealth Estate Recovery Policy
(English, PDF 360.48 KB)
Open DOCX file, 43.18 KB,
EOM 21-08: Updates to the MassHealth Estate Recovery Policy
(English, DOCX 43.18 KB)
Open PDF file, 198.32 KB,
EOM 21-07: Change in Pharmacy Copay and Premium Policies
(English, PDF 198.32 KB)
Open DOCX file, 51.1 KB,
EOM 21-07: Change in Pharmacy Copay and Premium Policies
(English, DOCX 51.1 KB)
Open PDF file, 171.75 KB,
EOM 21-06: Verification of PRUCOL Status During the COVID-19 Emergency
(English, PDF 171.75 KB)
Open DOCX file, 37.57 KB,
EOM 21-06: Verification of PRUCOL Status During the COVID-19 Emergency
(English, DOCX 37.57 KB)
2020
Open PDF file, 204.1 KB,
EOM 20-21: Level-of-Care Conversion Screening Process
(English, PDF 204.1 KB)
Open DOCX file, 52.93 KB,
EOM 20-21: Level-of-Care Conversion Screening Process
(English, DOCX 52.93 KB)
Open PDF file, 81.42 KB,
EOM 20-20: Medex Premium Rate Changes
(English, PDF 81.42 KB)
Open DOCX file, 31.96 KB,
EOM 20-20: Medex Premium Rate Changes
(English, DOCX 31.96 KB)
Open PDF file, 130.41 KB,
EOM 20-17: Average Cost of Nursing Facility Services
(English, PDF 130.41 KB)
Open DOCX file, 25.21 KB,
EOM 20-17: Average Cost of Nursing Facility Services
(English, DOCX 25.21 KB)
Open PDF file, 397.9 KB,
EOM 20-11: Eligibility Rules for Cuban and Haitian Entrants
(English, PDF 397.9 KB)
Open DOCX file, 42.86 KB,
EOM 20-11: Eligibility Rules for Cuban and Haitian Entrants
(English, DOCX 42.86 KB)
Open PDF file, 199.73 KB,
EOM 20-09: MassHealth Response to Coronavirus Disease 2019 (COVID-19)
(English, PDF 199.73 KB)
Open DOCX file, 34.68 KB,
EOM 20-09: MassHealth Response to Coronavirus Disease 2019 (COVID-19)
(English, DOCX 34.68 KB)
Open PDF file, 109 KB,
EOM 20-05: Medex Premium Rate Changes
(English, PDF 109 KB)
Open DOCX file, 26.05 KB,
EOM 20-05: Medex Premium Rate Changes
(English, DOCX 26.05 KB)
Open PDF file, 122.9 KB,
EOM 20-04: Determination of Countability of Irrevocable Trusts
(English, PDF 122.9 KB)
Open DOCX file, 23.99 KB,
EOM 20-04: Determination of Countability of Irrevocable Trusts
(English, DOCX 23.99 KB)
Open PDF file, 143.87 KB,
EOM 20-03: Medicare Savings (Buy-In) Programs
(English, PDF 143.87 KB)
Open DOCX file, 27.07 KB,
EOM 20-03: Medicare Savings (Buy-In) Programs
(English, DOCX 27.07 KB)
Open PDF file, 72.79 KB,
EOM 20-02: Automatic Voter Registration
(English, PDF 72.79 KB)
Open DOCX file, 29.21 KB,
EOM 20-02: Automatic Voter Registration
(English, DOCX 29.21 KB)
2019
Open PDF file, 70.3 KB,
EOM 19-18: Average Cost of Nursing Facility Services
(English, PDF 70.3 KB)
Open DOCX file, 23.95 KB,
EOM 19-18: Average Cost of Nursing Facility Services
(English, DOCX 23.95 KB)
Open PDF file, 136.88 KB,
EOM 19-16: State Veterans’ Annuity Payments
(English, PDF 136.88 KB)
Open DOCX file, 24.88 KB,
EOM 19-16: State Veterans’ Annuity Payments
(English, DOCX 24.88 KB)
Open DOCX file, 25.74 KB,
EOM 19-14: Administrative Annual Renewals for Members in Long-term Care
(English, DOCX 25.74 KB)
Open PDF file, 148.14 KB,
EOM 19-12: Calculating the Value of a Life Estate and Remainder Interest
(English, PDF 148.14 KB)
Open DOCX file, 31.14 KB,
EOM 19-12: Calculating the Value of a Life Estate and Remainder Interest
(English, DOCX 31.14 KB)
Open PDF file, 41.13 KB,
EOM 19-03: Change of Address and Fax Number for EDMC/HIPC
(English, PDF 41.13 KB)
Open DOC file, 34.5 KB,
EOM 19-03: Change of Address and Fax Number for EDMC/HIPC
(English, DOC 34.5 KB)
Open DOCX file, 144.13 KB,
EOM 19-02: Federal and State Health Insurance Requirements for Tax Year 2018
(English, DOCX 144.13 KB)
Open PDF file, 70.76 KB,
EOM 19-01: Medex Premium Rate Changes
(English, PDF 70.76 KB)
Open DOCX file, 33.94 KB,
EOM 19-01: Medex Premium Rate Changes
(English, DOCX 33.94 KB)
2018
Open PDF file, 114.81 KB,
EOM 18-06: Average Cost of Nursing Facility Services
(English, PDF 114.81 KB)
Open DOCX file, 27.34 KB,
EOM 18-06: Average Cost of Nursing Facility Services
(English, DOCX 27.34 KB)
Open PDF file, 56.89 KB,
EOM 18-05: Amended Definition of a Special-Needs Trust
(English, PDF 56.89 KB)
Open DOCX file, 63.64 KB,
EOM 18-05: Amended Definition of a Special-Needs Trust
(English, DOCX 63.64 KB)
2017
Open DOCX file, 168.11 KB,
EOM 17-07: Federal and State Health Insurance Requirements for Tax Year 2017
(English, DOCX 168.11 KB)
Open PDF file, 150.57 KB,
EOM 17-06: Medex Premium Rate Changes
(English, PDF 150.57 KB)
Open DOC file, 90.5 KB,
EOM 17-06: Medex Premium Rate Changes
(English, DOC 90.5 KB)
Open PDF file, 159.25 KB,
EOM 17-04: Achieving a Better Life Experience (ABLE) Accounts
(English, PDF 159.25 KB)
Open DOC file, 80.5 KB,
EOM 17-04: Achieving a Better Life Experience (ABLE) Accounts
(English, DOC 80.5 KB)
2016
Open PDF file, 139.44 KB,
EOM 16-09: Medex Premium Rate Change
(English, PDF 139.44 KB)
Open DOC file, 47 KB,
EOM 16-09: Medex Premium Rate Change
(English, DOC 47 KB)
Open PDF file, 173.94 KB,
EOM 16-08: Asset Verification System
(English, PDF 173.94 KB)
Open DOC file, 96.5 KB,
EOM 16-08: Asset Verification System
(English, DOC 96.5 KB)
Open PDF file, 95.88 KB,
EOM 16-07: Move of Springfield MassHealth Enrollment Center
(English, PDF 95.88 KB)
Open DOC file, 33.5 KB,
EOM 16-07: Move of Springfield MassHealth Enrollment Center
(English, DOC 33.5 KB)
Open PDF file, 109.39 KB,
EOM 16-03: Average Cost of Nursing Facility Services
(English, PDF 109.39 KB)
Open DOC file, 35.5 KB,
EOM 16-03: Average Cost of Nursing Facility Services
(English, DOC 35.5 KB)
Open PDF file, 138.69 KB,
EOM 16-01A: Medex Premium Rate Change
(English, PDF 138.69 KB)
Open DOC file, 55.5 KB,
EOM 16-01A: Medex Premium Rate Change
(English, DOC 55.5 KB)
Open PDF file, 153.84 KB,
EOM 16-01: Medex Premium Rate Change
(English, PDF 153.84 KB)
Open DOC file, 54.5 KB,
EOM 16-01: Medex Premium Rate Change
(English, DOC 54.5 KB)
2015
Open PDF file, 159.48 KB,
EOM 15-04: DOR Automatic Renewal Process
(English, PDF 159.48 KB)
Open DOC file, 83 KB,
EOM 15-04: DOR Automatic Renewal Process
(English, DOC 83 KB)
Open PDF file, 112.92 KB,
EOM 15-03: New Fax Number for EDMC/HIPC
(English, PDF 112.92 KB)
Open DOC file, 33.5 KB,
EOM 15-03: New Fax Number for EDMC/HIPC
(English, DOC 33.5 KB)
Open PDF file, 137.61 KB,
EOM 15-02: Average Cost of Nursing Facility Services
(English, PDF 137.61 KB)
Open DOC file, 35.5 KB,
EOM 15-02: Average Cost of Nursing Facility Services
(English, DOC 35.5 KB)
Open PDF file, 142.09 KB,
EOM 15-01: Medex Premium Rate Change
(English, PDF 142.09 KB)
Open DOC file, 45.5 KB,
EOM 15-01: Medex Premium Rate Change
(English, DOC 45.5 KB)
2014
2013
Open PDF file, 126.48 KB,
EOM 13-07: The Family Trust of Massachusetts’s Pooled-Trust Accounts
(English, PDF 126.48 KB)
Open PDF file, 82.31 KB,
EOM 13-05: Average Cost of Nursing Facility Services
(English, PDF 82.31 KB)
Open DOC file, 23.5 KB,
EOM 13-05: Average Cost of Nursing Facility Services
(English, DOC 23.5 KB)
Open PDF file, 92.2 KB,
EOM 13-01: Medex Premium Rate Change
(English, PDF 92.2 KB)
Open TXT file, 2.86 KB,
EOM 13-01: Medex Premium Rate Change
(English, TXT 2.86 KB)
2012
Open PDF file, 118.78 KB,
EOM 12-06: New Department of Revenue (DOR) Job Update Process
(English, PDF 118.78 KB)
Open DOC file, 32.5 KB,
EOM 12-06: New Department of Revenue (DOR) Job Update Process
(English, DOC 32.5 KB)
Open PDF file, 79.87 KB,
EOM 12-05: Express Lane Renewal Process
(English, PDF 79.87 KB)
Open DOC file, 34.5 KB,
EOM 12-05: Express Lane Renewal Process
(English, DOC 34.5 KB)
Open PDF file, 27.21 KB,
EOM 12-03: Average Cost for Nursing Facility Services
(English, PDF 27.21 KB)
Open DOC file, 23.5 KB,
EOM 12-03: Average Cost for Nursing Facility Services
(English, DOC 23.5 KB)
Open PDF file, 98.04 KB,
EOM 12-02: Move of Revere MassHealth Enrollment Center to Chelsea
(English, PDF 98.04 KB)
Open DOC file, 26.5 KB,
EOM 12-02: Move of Revere MassHealth Enrollment Center to Chelsea
(English, DOC 26.5 KB)
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